You may cancel your order at any time before it has been shipped. Once your cancellation request is confirmed, we will process a full refund to your original payment method. Please note that refunds may take up to 10 business days to appear in your account, depending on your financial institution's processing time.
To cancel an order, please contact our customer service team immediately with your order number. We recommend checking your order status in your account dashboard before requesting cancellation, as orders in the "Processing" stage can typically be canceled, while those marked as "Shipped" cannot.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging. You must also provide the original receipt or proof of purchase.
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Items returned without an RMA number may experience processing delays or may not be eligible for a refund. Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.
Certain items are exempt from being returned, including perishable goods, custom products, and items marked as final sale. Please contact us if you are unsure whether your item is eligible for return.
Upon approval of your return, we will initiate a refund to your original payment method. The time it takes for the refund to be processed and credited may vary depending on your payment provider, but typically completes within 5-10 business days after we process the refund.
Please note that shipping costs are non-refundable unless the return is due to our error (e.g., wrong item shipped or defective product). If you received a damaged or incorrect item, please contact us immediately with photographic evidence, and we will arrange for a replacement or full refund, including return shipping costs.
If you have not received your refund within the expected timeframe, please first check with your bank or credit card company, as some institutions require additional processing time. If you still have not received your refund after this period, please contact us with your order number and payment details.
We will investigate any reported missing refunds and work with our payment processors to resolve the issue promptly. In rare cases where a refund cannot be processed to your original payment method, we may issue store credit or arrange an alternative refund method.
If you have any questions about our Return & Refund Policy, please do not hesitate to contact us. Our customer service team is available to assist you with any concerns or special circumstances regarding your order.
Company Name: Shoeflick
Address: 4016 Doane Street, Fremont, CA
E-Mail: [email protected]
Phone: +1 1736582485
We value your satisfaction and will make every reasonable effort to resolve any issues with your purchase. Thank you for shopping with us.
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